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A hands-on guide for training professionals to abandon ineffective, information-dump courses in favor of a strategic design process called Action Mapping, which focuses on solving business problems by creating targeted, activity-based experiences that change on-the-job behavior.

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What it’s about

Are you a training designer tired of being an 'order taker' who turns boring slide decks into equally boring online courses? 'Map It' by Cathy Moore provides a subversive and practical escape from the 'course factory.' It introduces Action Mapping, a step-by-step process designed to shift your role from course producer to performance consultant. Instead of starting with content, you'll learn to start with a measurable business goal, analyze what people need to *do* to achieve it, and uncover the real reasons they aren't doing it. This analysis often reveals that the best solution isn't a course at all, but a job aid, a process improvement, or another non-training intervention. When training is needed, you'll design challenging, realistic practice activities—not information dumps—that engage learners and genuinely change their behavior. This book is your hands-on guide to creating training that solves real problems, earns you respect, and makes a measurable impact on your organization's success.

The through-line

Who it’s for
A corporate, government, or NGO training designer or L&D professional who wants to stop creating ineffective, boring 'information dump' courses and start making a real, measurable impact on their organization's performance. They want to be respected as a strategic partner, not just an order-taker.
The problem
They are constantly asked to 'turn slides into a course' or create training for poorly-defined problems, which results in materials that waste everyone's time and don't change behavior. They feel frustrated, undervalued, and like a replaceable cog in a 'course factory,' unable to use their skills to make a meaningful difference.
The plan
  1. Start every project by defining a measurable business goal with the client.
  2. Analyze the performance problem by identifying what people need to DO and what barriers (environmental, skill, knowledge) are preventing them.
  3. Brainstorm and design challenging, realistic practice activities—not information presentations—that simulate on-the-job decisions.
  4. Create a simple prototype of a typical activity to get buy-in from stakeholders and test with learners before full development.
  5. Deliver the solution as a campaign of activities and resources, potentially spaced over time, rather than a single event.
The payoff
You become a respected performance consultant who solves critical business problems. · You design engaging, activity-rich experiences that people actually find useful and that lead to measurable behavior change. · You feel proud of your work, enjoy your job more, and have a clear way to demonstrate your value to the organization.

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